Ordering Information & Policies

Foodsmiths Ordering Information

Our Ordering Policies and Procedures are described below. To view specific information, click on the short cut link below. If all of your questions are not answered here, please feel free to contact us by phone or email.

Pickup Policy
Shipping/Delivery Policy
Sales Tax
Payment Policy
Return Policy
Privacy Policy
Security Information
Credit Card Processing Policy


Pickup Policy

We will package all items available from our shelves and charge your credit card for the amount of the items plus applicable sales tax. (For more information about our Credit Card policy, please scroll down). We will send you an e-mail confirmation that your order is ready for pick up. A copy of your receipt may be required for pickup. If we do not have an item(s) on our shelves at the time of preparing your order, we will state which items are not available in our Confirmation to Pick Up e-mail. You may notify us via e-mail or at the time of pick up if you would like us to put the remaining item(s) on backorder. We will notify you of availability any extra charges that may be incurred. If your order is not picked up within 14 days of Notice for Pick Up, we will return the items to our shelf and credit your account the full amount minus a $7.50 handling fee. Please note that if you have ordered perishable products, it is your responsibility to pick up the order as soon as possible so that the items won’t spoil. If you are not able to pick up the items right away, please let us know when you will be picking them up and we will pack your order for that date. Although we will endeavour to pack the freshest perishables possible, we cannot be responsible for perishables that have spoiled because they were not picked up on the day we were told they would be picked up.

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Shipping/Delivery Options

We use Canada Post Expedited Parcel Service.

Shipping Charges to the U.S. may not include: applicable local taxes, duties, or brokerage fees (Sent by Canada Post).

Standard Delivery Times:

Local (Easter Ontario) : 1-3 days

Regional (Ontario, Quebec) : 2 - 7 days

National (Rest of Canada) : 4 - 11 days

Delivery times to the U.S. can be unpredictable due to rigid border security and we caution you to be patient. Generally orders arrive in a reasonable amount of time (3-4 weeks), but if not, we will investigate.

If you need to track your shipment, please refer to your order number on your Order Receipt. Please call us toll free 1-877-366-3437 or e-mail us at support@foodsmiths.com with your request and we will respond with a status report as soon as possible.

SAVE ON SHIPPING!
On orders totaling $50 CDN or more (before any applicable taxes), 50% of the shipping charges will be deducted off our regular shipping rate up to a maximum discount of $5.

On orders totaling $100 CDN (before any applicable taxes), we cover the cost of shipping up to $10. In the rare case that shipping is more than $10, you just pay the difference. In fact, we'll credit you up to $10 towards shipping costs for every $100 you order. See examples in the chart below.

Shipping Rates

Shipping rates are calculated according to the product’s weight and the shipping destination. You will see your shipping total, with any applicable discount, in your checkout total.

Please note: 1 lb equals 454 grams.

Province	Weight	Orders Under $50	Orders $50 - $100	Orders Over $100
ON, QC	Up to 750g	$7.99	$3.99	FREE
ON, QC	751g to 3.5kg	$9.99	$4.99	FREE
NS, NB, PEI, SK, MB	Up to 750g	$8.99	$4.50	FREE
NS, NB, PEI, SK, MB	751g to 3.5kg	$11.99	$6.99	$1.99
AB, BC, YK, NL, NT, NU	Up to 750g	$10.99	$5.99	.99
AB, BC, YK, NL, NT, NU	751g to 3.5kg	$13.99	$8.99	$3.99
USA Zones 1 - 4	Up to 1kg	$14.99	$7.99	$4.99
USA Zones 1 - 4	1.1kg to 1.5kg	$15.99	$9.99	$5.99

International Shipments and Air Shipments to Remote Regions in Canada & U.S.
Shipping will be calculated once we receive your order and location. You will receive an e-mail with the total owing, including shipping charges, before we ship to you. Customers outside of Canada and the U.S. can pay by sending us an International Money Order for the total or use our PayPal account button, which appears as a link in our Total Amount Owing e-mail.

Canadian and U.S. remote and air shipment customers can pay with VISA, Mastercard, or using PayPal. There will be a link for you to make your payment in the e-mail with total charges that we send you.

We will ship your order once payment is verified.

We reserve the right to refuse any order.

Back Orders

If we are out of stock of any product(s) which you order, we will hold the order up to 5 business days if we expect the out of stock item(s) to arrive within that time. If it is not expected to arrive, we will ship the products that we have in stock to you and only charge you for those products plus your full applicable shipping charge.

The remaining product(s) that were out of stock will be shipped when they arrive, with no added shipping charges. We will notify you when we are shipping the remaining item(s) and will then charge your credit card for this item(s).


Sales Tax

GST is applied to all shipments within Canada. Provincial Sales Tax (PST) is charged only to Ontario destinations. Harmonized Sales Tax (HST) is charged instead of GST only in provinces where it is in effect; Nova Scotia, New Brunswick and Newfoundland/Labrador. Sales taxes vary according to the category of item ordered and are calculated at the checkout. No taxes are applied by our store to destinations outside of Canada. Taxes are charged in accordance with the law and all tax collected is remitted directly to the government and is not kept by this store. If you have a question about sales tax, please contact the store via e-mail, phone or at your next visit.

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Payment Policy

Payment for orders will be made via your credit card upon picking and packing the order. Sales tax and shipping charges will be added if your order is being shipped to the address on your Order Confirmation. Your credit card will be charged on the day that your order is shipped. You will receive an e-mail confirmation that your order has been shipped and your credit card charged. If your order is to be picked up at the store, we will charge your credit card at the time that the order has been packaged and ready for pickup. We will notify you via e-mail that your order is ready and that your credit card has been charged. If your order is not picked up within 14 days of Notice for Pickup, we will return the items to our shelf and credit your credit card for the amount of the order minus a $7.50 restocking charge. Payment by PayPal Canadian and U.S. Customers may use the PayPal link button at the check-out area as an optional method of paying for your order. PayPal or an International Money Order is the only payment method accepted for International Customers. When your order is received, we will e-mail you an order confirmation showing your total including shipping. Included in this e-mail will be a link for PayPal so you can pay for your order easily. As soon as we receive automatic confirmation for PayPal that you have paid for your order, or we receive your International Money Order, we will ship our order to you. Paying by PayPal is much easier and faster. Please e-mail us at support@foodsmiths.com or call toll free 1-877-366-3437, if you have any questions.

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Return Policy

Our Guarantee and Return Policy We distinguish ourselves not only by the products we sell, but with the service we provide. Foodsmiths, our suppliers, and our manufacturers, stand behind what we sell, otherwise we won’t sell it. If you are unhappy with a product you buy from us, please let us know, by e-mailing us at support@foodsmiths.com or by calling toll free 1-877-366-3437 (locally 613-267-5409). Full refunds are provided for unopened products returned to the store in person or via a return shipment no later than 60 days from date of purchase. A copy of your receipt is required with the product for a full refund. Refunds are not accepted on items returned more than 60 days from the date of purchase. Refunds may be provided for opened products returned to the store in person or via a return shipment no later than 30 days from the date of purchase. We reserve the right to deny a refund. A copy of your receipt is required for a refund. Return ship the product with a copy of your receipt. You assume responsibility for shipping the product back to Foodsmiths. We will pay to ship the replacement product to you, or other products of equal value. If you prefer a refund, we will contact you to get your credit card number to credit your account. Refunds are only granted to customers who enclose receipts. Shipping fees are non-refundable.

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Privacy Policy

We respect and value your privacy. You may visit our web site at any time and your identifying personal information will be used only to support the relationship between you and our store. In this regard, we guarantee that we will not sell or provide your personal information, either in whole or in part, to anyone for any reason, unless required to do so by order of law. For more detailed information regarding our Privacy Policy, please click on the Terms and Conditions link provided at the bottom of each page.

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Security Information

We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number/s, and other pertinent identifying information you may provide to us in order to serve your needs. In addition, we use the latest and most up-to-date security software to encrypt your payment information, including your personal and credit card data. For more detailed information regarding our Security Policy, please click on the Terms and Conditions link provided at the bottom of each page.

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Credit Card Processing Policy

We work to protect the security of your information so that no part of your Credit Card can be read during transmission by using Secure Sockets Layer (SSL) encrypting software. Credit Card payments are processed only when we have completed your order according to your instructions and have notified you that the order has been processed and your Credit Card has been charged. If you have any questions about the charges on your Credit Card, please contact us via e-mail or telephone and provide us with your name and your Order Number.

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